Warranty - 1 Full Year
Colorado E-Smokes offers a 1 year replacement warranty on most products if it stops working within 12 months from the date of purchase when used properly. Proof of purchase must be supplied and it is the customer's responsibility to keep a copy of their receipt. Any physical damage/abuse to the product will void the warranty. This includes products that are bent, crushed, batteries with missing buttons, excessively dirty products, and batteries and atomizers that have been taken or "fallen" apart.
The following products offered by Colorado E-Smokes does not include our 1 year warranty. In most cases if notified within 48 hours we will replace Nova and PSV coils if they are DOA
- Coles E-Juice
- Refillable Cartridges, Tanks, and Tips
- Nic Fix Disposable and Cigars
- PSV Ceramic Coils and Accessories
- All Nova series products and disposable coils
To replace a defective piece simply bring in your product and original receipt into any Colorado E-Smokes location.
You may also mail in defectives, by sending in your product to the address on the Contact US Page with a copy of your original receipt.
There are many places you can buy electronic cigarettes and accessories and there are cheaper products, but remember you get what you pay for.. If you use any electronic cigarette consistently throughout a year you will need the atomizer replaced and we do that for FREE with your purchase!
You must email us at firstname.lastname@example.org to recieve a return authorization if you did not purchase your product directly from Colorado E-Smokes.